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Customer Reviews

Cairns Insurance Agency

“I’m happy to say Doug Cairns (Cairns Insurance) has been my insurance agent of choice for the past 15 years. From that very first phone call I placed all those years ago until now, I have been consistently impressed by the impeccable customer service, product knowledge, and professional courtesy that has been extended to me by Doug and his team. Just recently, Agent Brad Nelson assisted me with a complex matter, finding a quick solution that brought me peace of mind. Thanks Doug & Brad, for always coming through for me. You guys are top notch!

Christy U.”

Christy U

“am a complicated customer, to say the least. My sister and I have traded cars, have had to change our policies for our kids due to moves, college – you name it – and yet Brad has done an OUTSTANDUNG job of keeping up with every detail of every kid, car, rate, and everything else I could not be more pleased. He is, in short, terrific!!!
Toni Nyman”

Toni Nyman

“I would recommend using Doug to anyone and everyone who is looking for a dedicated, professional and honest insurance agent. I have used Doug since I had my driver’s permit, a little more than 10 years, and he has been absolutely wonderful this whole time! Doug is very knowledgeable and is always willing to work hard to get you the best price for the coverage you want. To top it off, Doug returns calls quickly and makes sure that all of your questions are answered. There is no doubt in my mind that he is THE BEST agent of all time!”

Sharon C.

“Doug is an excellent agent. I have had my house insured through him for 15 years and lately my cars also. He has always been very responsive to my needs and very easy to work with.”

Brian S.

“I first met Doug on a soccer field, and even in this context his excellent character and integrity was evident. When I learned Doug was also a PEMCO representative, I jumped at the chance to become a client. Excellent company, great reputation, the best people (like Doug!), and a superb level of customer service. I’ve been a client of Doug’s & PEMCO for more than 20 years now. I have had a few occassions to make claims on both our auto and home insurance policies, and in every case, Doug was there to help me through the process. Doug has also provided excellent counsel over the years as our family insurance needs have changed, helping us to dial in just the right amount of insurance for our needs and budget.”

Jim H.

“We have multiple policies with Pemco, including homeowners, auto, and marine. Doug Cairns has been our agent since 2001, and we have been completely satisfied with the service he has provided. Why? First and foremost, he is a person of integrity and we trust him! In addition, Doug patiently and thoroughly answers questions as our insurance needs change, and makes certain we receive all the discounts we are entitled to such as safe driver and good student discounts. You can be assured he will do the same for you.”

Dean and Dorie P.